Frequently Asked Questions

Maarglogix is India's transport and supply chain management platform. It connects companies (shippers) with verified transporters — making freight booking, tracking, and payments simple, safe, and digital.

Two types of users:

• Companies — businesses that need to move goods. Post bookings, search transporters, track shipments.
• Transporters — truck owners, fleet owners, city transporters, port operators. List routes, receive bookings, earn payments.

Drivers also have a dedicated dashboard to activate trips and mark deliveries.

Yes. Maarglogix is pan-India. We support interstate freight, city transport, and port/OCD operations across all states.

Garuda V is the official Maarglogix mobile app for Android and iOS. It lets clients and transporters manage bookings, chat, track shipments, request advances, and release payments — all from their phone. Download it from Google Play or the App Store.

Maarglogix is built specifically for the Indian freight market with:

• Escrow-protected payments — your money is safe until delivery
• GST-verified transporters only
• Fuel and repair advance system for drivers
• Free quotations on all plans
• Mobile app (Garuda V) for on-the-go management
• SCM consulting services integrated

After registration, go to your dashboard → Post Booking. Fill in the origin, destination, cargo type, weight, pickup date, and any special requirements. Matching transporters will send you quotations within hours.

Yes. Use the Search Routes section in your dashboard to find transporters by origin, destination, and vehicle type. You can view their routes, fleet details, and contact them directly.

When you pay for a booking:

• Your advance payment is held safely by Maarglogix
• Once the trip starts, you release the advance to the transporter (₹250 platform fee)
• After goods are delivered, you confirm and release the full payment (₹500 platform fee)
• Your money is never released without your approval

Yes. Once a transporter accepts your booking and activates the trip, you can track the status in real time — Pending → Confirmed → In Transit → Delivered. Push notifications are sent at each stage via the Garuda V app.

Yes. Each confirmed booking has a built-in chat thread between you and the transporter. Available on both the web dashboard and the Garuda V mobile app.

Yes. A GST-compliant tax invoice (with CGST + SGST breakdown) is automatically generated and emailed to you as soon as your plan payment is confirmed by admin. You can also view and download all invoices from your dashboard → Billing & Invoices.

We support four transporter categories:

• Transporter — Interstate and long-haul freight
• Fleet Owner — Multiple vehicles for hire
• City Transport — Within-city and local freight
• Port / OCD — Port and container depot operations

Each category appears separately in company search results.

Add your routes in the dashboard → My Routes section. Companies posting bookings along your route will see your listing. You can also browse all open bookings in the Find Bookings section and send quotations directly.

Yes — 100% free on every plan including the Free plan. There is no limit on the number of quotations you can send. This is one of our core commitments to transporters.

Transporters can request fuel or repair advances for active bookings. The admin reviews and approves the amount. The advance is disbursed via UPI or bank transfer directly. A ₹250 platform fee applies per advance payment.

Once a booking is confirmed, the driver (or transporter) activates the trip from the driver dashboard or Garuda V app. This notifies the client that the vehicle has departed. After delivery, mark it as Delivered — the client is then prompted to release the full payment.

Fleet Owners can create a dedicated Business Page (₹15,000/year) with their company logo, multiple office addresses, unlimited vehicle listings, unlimited routes, and a public profile visible to all companies on Maarglogix. It's like your own business directory listing.

For Companies: Starter (₹999/year) · Enterprise (₹2,499/year)

For Transporters: Free · Pro (₹750/month, 2 routes) · Max (₹1,000/month, 4 routes) · Enterprise (₹2,500/month, 7 routes)

Additional routes: ₹300/route/month. Quotations are FREE on all plans.

Go to your dashboard → Plans & Billing section. Select your desired plan, pay via UPI (GPay, PhonePe, Paytm, BHIM) or Razorpay. Enter your UPI transaction reference number. The admin verifies and activates your plan within a few hours. You receive a tax invoice by email.

UPI payments are manually verified by our admin team. Verification typically takes 2–4 hours during business hours (9 AM to 7 PM IST). Once verified, your plan activates instantly and you receive an invoice by email.

Yes. A complete GST-compliant tax invoice (with invoice number, HSN code, CGST + SGST breakdown, and your company/GST details) is automatically generated and emailed to you upon payment confirmation. You can also view and print all invoices from your dashboard anytime.

Maarglogix charges a small fee for managing the escrow (safe funds holding):

• ₹250 — when you release an advance payment to the transporter
• ₹500 — when you release the full booking payment after delivery

GST (18%) applies on these platform fees only. Freight charges between you and the transporter are direct and not subject to platform fees.

Plans are non-refundable once activated. If you have concerns about your payment or plan, please contact contact@maarglogix.com within 48 hours of payment. We review cases individually.

Garuda V is available on:

• Android — Google Play Store (search "Garuda V")
• iOS — Apple App Store (search "Garuda V")

Use the same email and password as your Maarglogix.com account — no separate registration needed.

Yes. Your Maarglogix.com account works directly on the Garuda V app. Just enter the same email and password. All your bookings, routes, and messages are synced in real time.

The app includes all features of the web dashboard plus:

• Push notifications for booking updates, payments, and messages
• Driver dashboard — activate trips and mark deliveries from phone
• In-app chat with clients or transporters
• Protect Your Funds — release advance and full payment
• Booking ratings and reviews
• Offline mode — works even without internet

The Garuda V app has an offline mode that caches your recent data. You can view your bookings and routes without internet. Any changes made offline sync automatically when you reconnect.

On the login page, click "Forgot Password". Enter your registered email or phone number. You'll receive an OTP via SMS and email. Enter the OTP, then set a new password. The entire process takes under 2 minutes.

Go to your dashboard → My Profile section. You can update your company name, GST number, phone, address, and operating lanes at any time. Changes save immediately.

Email addresses cannot be changed directly for security reasons. If you need to change your registered email, please contact contact@maarglogix.com with your account details and proof of ownership.

Go to your dashboard → My Profile → scroll to Account Actions → Delete Account. Type "DELETE" to confirm. Your account data is retained for 30 days before permanent deletion, in case you change your mind. Active bookings must be resolved before deletion.

Yes. All data is encrypted in transit (HTTPS/TLS). Passwords are hashed using bcrypt — we never store plain text passwords. Payment data is handled by Razorpay (PCI-DSS compliant). We never sell your data to third parties. Read our Privacy Policy for full details.

You can reach us via:

• Email: contact@maarglogix.com
• Support form: maarglogix.com/contact
• In-dashboard: Dashboard → Support section
• In-app: Garuda V → Profile → Contact Support

We respond within 24 hours on business days.